FAQs

VERALOVA | SPINEFLOW
Frequently Asked Questions
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HOW THE PRODUCT WORKS
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Q: What exactly does SpineFlow do?
 
A: SpineFlow combines three therapeutic actions in one device — spinal
decompression, targeted heat, and muscle-calming massage. Used together for
15 minutes a day, they work to relieve the pressure that builds up in your
spine from sitting, driving, and daily movement. Most people use it lying
down before bed or in the morning. No effort required — you simply relax and
let it work.
 
 
Q: What is spinal decompression and why does it matter?
 
A: When you sit, drive, or stand for long periods, your spinal discs compress
under load. Over time this pressure builds up and presses on the surrounding
nerves — which is what causes that familiar aching, burning, or shooting pain
down the leg. Decompression gently creates space between the vertebrae,
taking pressure off the disc and the nerve. It is one of the core principles
behind why SpineFlow works where other solutions fall short.
 
 
Q: What does the heat do?
 
A: Heat helps relax the muscles surrounding the spine, reduces tension and
guarding, and increases blood flow to the area. Many people find the warmth
alone brings noticeable relief — but combined with decompression and massage,
it becomes significantly more effective than any of these elements on their
own.
 
 
Q: How long should I use it each session?
 
A: 15 minutes is the recommended session length. This is enough time for the
decompression, heat, and massage to work together effectively. Longer sessions
are not necessarily more beneficial — consistency matters far more than
duration. Once a day, every day, produces the best results.
 
 
Q: When is the best time to use it?
 
A: The most impactful time is 15–30 minutes before sleep. This clears the
accumulated pressure from the day and prepares your spine for rest. A morning
session is also highly effective for reducing stiffness before it compounds
through the day. Many users do both once they experience the difference.
 
 
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SAFETY & WHO IT'S FOR
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Q: Who is SpineFlow designed for?
 
A: SpineFlow is designed for adults experiencing lower back pain, sciatic
nerve pain, or general back and leg discomfort — particularly those whose
pain is triggered or worsened by sitting, driving, or disrupted sleep.
It is especially suited to people who have tried other solutions without
lasting relief and are looking for a safe, consistent at-home option.
 
 
Q: Is SpineFlow safe to use?
 
A: Yes. SpineFlow is a non-invasive, drug-free device designed for home use.
It does not involve forced manipulation, cracking, or anything that puts
sudden load on the spine. The decompression is gentle and controlled. That
said, we always recommend consulting your doctor or healthcare provider before
starting any new therapy — particularly if you have a diagnosed spinal
condition, have had recent surgery, or are currently pregnant.
 
 
Q: Are there any conditions where I should not use it?
 
A: You should not use SpineFlow without first consulting a medical professional
if you have any of the following:
 
  → Recent spinal surgery or fracture
  → Osteoporosis (severe)
  → Active cancer affecting the spine
  → Pregnancy
  → Any condition your doctor has advised you to avoid spinal loading
 
If you are unsure, please check with your healthcare provider first.
This is not an exhaustive list.
 
 
Q: Can older people use it?
 
A: Yes. SpineFlow is suitable for older adults and is used widely by people
in their 50s, 60s, and 70s. The device is designed to be gentle, low-effort,
and usable lying down — making it accessible even during flare-ups when more
active approaches are not possible. As always, consult your doctor if you have
any specific health concerns.
 
 
Q: Do I need any experience or fitness level to use it?
 
A: None at all. SpineFlow requires no physical effort, no exercise ability,
and no prior experience with decompression therapy. You lie down, position the
device, and relax. That is the entire process.
 
 
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RESULTS & EXPECTATIONS
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Q: How quickly will I feel a difference?
 
A: Most users notice a relieving sensation and reduced tension from the very
first use. Meaningful changes — fewer flare-ups, easier sleep, reduced morning
stiffness — typically begin to appear within the first 1–2 weeks of consistent
daily use. More significant improvement across the day is commonly reported at
the 2–3 week mark. Results vary by individual and the nature of the condition.
 
 
Q: Will it work for my specific type of back pain?
 
A: SpineFlow is designed for lower back pain and sciatica driven by spinal
compression and nerve pressure — which accounts for the majority of chronic
back pain cases. If your pain is triggered by sitting, driving, or long
periods of inactivity, or if it radiates down your leg, SpineFlow addresses
the underlying pressure mechanism directly. If you have a specific diagnosed
condition, we recommend checking with your healthcare provider before use.
 
 
Q: Is this a permanent fix or do I need to keep using it?
 
A: SpineFlow is a daily management and relief tool, not a one-time cure.
Just as pressure builds up over time through daily activity, relief also
accumulates through consistent daily use. Many users find that after several
weeks of regular use they need to rely on it less — but most continue using
it as part of their routine because of how much better they feel. Think of it
the way you would a daily stretch or a warm shower — something that maintains
how your body feels rather than something you stop once you feel better.
 
 
Q: What if I don't see results?
 
A: If you have used SpineFlow consistently for the recommended period and have
not noticed any improvement, please reach out to our support team at
Veralova. We are committed to making sure every customer has the best possible
experience, and we will work with you to understand what might help — or
discuss your options under our returns policy.
 
 
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COMPARED TO OTHER TREATMENTS
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Q: How is SpineFlow different from a regular back massager?
 
A: Most massagers address muscle tension only. SpineFlow combines decompression
— which creates physical space in the spine and reduces nerve pressure — with
heat and massage. It is the decompression element that sets it apart. A
massager can feel good in the moment, but without addressing the compression
driving the pain, the relief tends to be short-lived. SpineFlow targets the
root pressure, not just the surface symptom.
 
 
Q: How does it compare to physiotherapy or chiropractic treatment?
 
A: Physiotherapy and chiropractic care can both be highly valuable — and
SpineFlow is not a replacement for professional treatment. Where SpineFlow
differs is accessibility: it is available every day, at home, at no ongoing
cost, and can be used even during flare-ups when getting to an appointment is
simply not possible. Many SpineFlow users continue to see their therapist or
chiropractor and use SpineFlow as a daily complement between sessions.
 
 
Q: Why hasn't my doctor recommended something like this?
 
A: Most standard medical pathways focus on medication, exercise, and in some
cases injections or surgery. At-home decompression devices are not always part
of that conversation — not because they don't help, but because clinical
guidance tends to focus on what can be prescribed or referred. SpineFlow sits
in the self-directed care space: something you take control of yourself, on
your own timeline, without waiting lists or ongoing costs.
 
 
Q: I've tried other devices and nothing has worked. Why would this be different?
 
A: That is the most common thing we hear from SpineFlow users before they try
it. Most devices — massagers, TENS units, cushions — manage symptoms at the
surface level. SpineFlow works on the pressure mechanism itself. If your pain
is being driven by spinal compression and nerve load, and that compression has
never been consistently addressed, SpineFlow offers something genuinely
different. We won't promise it works for everyone — but we do back it with a
no-hassle return policy so there is no risk in finding out.
 
 
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SHIPPING & RETURNS
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Q: Where do you ship to?
 
A: Veralova ships SpineFlow Australia-wide. Shipping
times and costs are displayed at checkout based on your location.
 
 
Q: How long does delivery take?
 
A: Standard delivery typically takes 5–10 business days depending on your
location. Express options may be available at checkout. You will receive a
tracking number as soon as your order is dispatched.
 
 
Q: What is your returns policy?
 
A: We offer a 90-day return window from the date of delivery. If you are not
satisfied with SpineFlow for any reason, contact our support team and we will
guide you through the return process. We aim to make every return
straightforward and hassle-free — no hoops, no excuses.
 
 
Q: What if my device arrives damaged or faulty?
 
A: Please contact our support team at Veralova as soon as possible with your
order details and a photo of the issue. We will arrange a replacement or full
refund promptly. You should never be left out of pocket for a fault that is
not yours.
 
 
Q: How do I contact Veralova support?
 
A: You can reach our support team through the contact page at veralova.com.
We aim to respond to all enquiries within 1 business day.
 
 
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VERALOVA | SPINEFLOW
Relief that gives your life back.
veralova.com