Refund policy

Last updated: 27 October 2026

1. Our 60-day money-back guarantee

We want VeraLova Feed and Seal Wood Salve to bring your wood back to life. If you're not happy with the results for any reason, you can request a full refund of the product price within 60 days of the date your order is delivered.

The guarantee applies to orders placed directly through shopveralova.com. It covers one refund per customer and order.

2. How to claim a refund

  1. Email us at veralova333@gmail.com within 60 days of delivery, with your order number.
  2. Tell us briefly what you used it on and why you're not happy.
  3. Include one or two photos of the area you treated. This helps us improve, and helps us check that the product reached you.

You do not need to send the product back. Once we've reviewed your request, we'll confirm your refund by email, usually within 2 business days.

3. Refunds

  • Approved refunds go back to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
  • Refunds cover the product price. Shipping fees are refunded too if your order arrived damaged, faulty or incorrect.
  • For "Buy 1, Get 1 Free" or bundle orders, the refund is based on the amount you actually paid.

4. Damaged, faulty or incorrect items

If your order arrives damaged, leaking, faulty, or isn't what you ordered, please email us at veralova333@gmail.com within 3 days of delivery, with your order number and a photo or short video. We'll send a free replacement or give you a full refund, including shipping, at your choice. You won't need to return the item. Your rights under consumer law (section 7) still apply after this time.

5. Shipping times and lost orders

  • Orders are processed within 1 business day.
  • Estimated delivery after dispatch: 6–12 business days to Australia, New Zealand, the United Kingdom, Ireland and Canada.
  • No tracking update for 30 days: contact us and we'll send a replacement or issue a full refund.
  • Marked as delivered but not received: please check with neighbours and around your property, then contact your local post office or carrier. If it still can't be found, email us and we'll help with a replacement or refund.
  • Incorrect address or phone number: please check both carefully at checkout. Couriers often call before delivering, and a parcel can be returned if the address or phone number is wrong or incomplete. Your local courier can usually redeliver for free if you contact them. Otherwise we can arrange one redelivery for a fee of USD $10. We can't refund or replace orders that fail to deliver because of an incorrect address or phone number.
  • Events outside our control: delays caused by natural disasters, strikes, severe weather or similar events aren't covered, but we'll always help you track your order.

6. Cancellations

You can cancel your order for a full refund any time before it has been dispatched. Email us at veralova333@gmail.com with your order number as soon as possible.

7. Your rights under consumer law

This policy is in addition to your rights under the law where you live. Nothing in it limits those rights.

  • Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
  • New Zealand: you have rights under the Consumer Guarantees Act 1993.
  • United Kingdom and Ireland: you have the right to cancel your order within 14 days of delivery without giving a reason, and rights under consumer law if goods are faulty or not as described.
  • Canada: you have rights under the consumer protection laws of your province or territory.

8. Contact us

VeraLova Email: veralova333@gmail.com

We aim to reply to every message within 1 business day.